Shopping & Shipping Policy

Freight charges are as stated in the checkout page. On heavy or large sized products a freight surcharge may apply - you will be notified of the exact charge by e-mail and given the option to alter or cancel your order without any obligation.

Orders are normally delivered by Fastway Couriers, Courier Post, New Zealand Post, Australia Post, DHL or Hellmann Worldwide Logistics.

Goods cannot be delivered to a P.O. Box. A physical address is required by our courier company for deliveries

All shipments are automatically insured up to NZD$1,500. If you require additional insurance, please include this request with your order or send an e-mail referencing the your order number.

Delivery Times

Delivery times are estimates only and are for in stock items. For back-orders, special orders or items not held in stock, these delivery times apply once the items arrive in our warehouse

• Australia/New Zealand: 3-6 Days
• Pacific Islands: 3-10 Days
• USA/Canada:  4- 10 Days

Target delivery times are listed in days and exclude weekends and public holidays. Delivery times shown are for main cities. Delivery to areas outside the main cities may take longer.

Delivery times for items that are dutiable, or held in customs may take a little longer. In the event of any extended delay due to no immediate availability from the manufacturer, the customer will be advised accordingly

All merchandise is covered by the manufacturer's warranty, unless otherwise specified - for example in the case of ex-demonstration or clearance stock. The length of warranty varies from product to product. Standard Warranty is 12-months "Back to Base". Applicable warranty can usually be found inside the packaging or box. Tactical Solutions Corporation ™ makes no additional warranties either express or implied over and above the manufacturer’s warranty

Products that have been subject to mis-use, neglect, accidental damage or modification after receipt will not be accepted as a warranty return due to the manufacturer’s warranty being made void.

Tactical Solutions Corporation ™ does not accept responsibility for any loss or damage caused either directly, indirectly, incidentally or consequentially by products sold by the company

If you receive damaged cartons please note the damage on the freight carriers’ bill or receipt and obtain a copy. Once received contact our customer service department immediately, keeping the original carton packaging and contents intact. If you suspect a shipment has been lost in transit contact us immediately you are aware of this situation (please be sure to allow for normal delivery times)

In all cases, first e-mail, fax or call us to obtain a Return Authority Number.

Product may be returned if damaged or an error is made in processing your order. Faulty product may be returned for repair or replacement under warranty.

We cannot accept collect or postage-due return shipments, and are not responsible for uninsured packages that are lost or un-securely packaged returns that are damaged in transit. We strongly advise that you insure return packages. Items returned because of an order processing error by Tactical Solutions Corporation ™ must be returned in original condition and in the original packaging for the return to be accepted

Any refunds for credit card or commercial account purchases will be made to the original credit card or commercial account number used at the time of purchase. Refunds made by personal or business cheques or money orders will be made by cheque, usually within 14 days of the return

Products that have been subject to mis-use, neglect, accidental damage or modification after receipt will not be accepted for return.

FAQ - Who pays for freight if I return a product?

In most cases, freight charges for returns are your responsibility. However, if you are returning an item because it arrived damaged, or there was an error processing your order, Tactical Solutions Corporation ™ may reimburse you for reasonable expenses or organise freight through our own courier.

** Please note that any returns that are made that do not follow the above policy will be subject to be rejected or sent back with no credit or refund processed 

Request for Quotes

Tactical Solutions Corporation always offers competitive prices and excellent customer service. However, for large or high-volume orders we may be able to offer additional discount.  If you would like a quotation for a large order you can e-mail, fax or call in your request. We have full time customer service representatives that can turn around your request quickly.

Use of Products

We have no say and accept no responsibility for how, when, why, where or under what circumstances you would use or carry any of the products sold on our website. We sell these products to you in good faith that you are going to abide by the laws of your country and/or state. The carrying of some of these items could be considered an offense in your country and/or state. You are expected to be aware of any applicable laws in your country and/or state about the carrying or use of these items. We sell to Military, Police, Security and Public Safety personnel, and expect our customers to understand and know the laws of their country or state. Please be responsible and educate yourself before making a purchase with us.